Audience: ClassLink Administrator, Instructor, Student
- How do I log into ClassLink?
- What are my username and password?
- My account is locked. What do I do?
- I'm getting "Access Denied" or "Account not connected" when trying to Sign in with Google or Microsoft. Why?
- I'm getting "HTTP error 400, Request Header is too long". What do I do?
- I cannot log in with another ClassLink account. What do I do?
- My webcam isn't loading. Why?
- "There appears to be an issue with your network" when attempting to login. Why?
- What is the username and password for an app I clicked on?
- What is my Google Classroom or Teams Class Code?
- The ClassLink LaunchPad Extension on Safari is disabled. What do I do?
- I cannot find an application. How do I add it?
- How does ClassLink LaunchPad work?
- I cannot access an application on my My Apps page.
How do I log in to ClassLink?
Each school organization has a unique login page URL. The URL should look like the URLs in the example below, where [yourschoolorganization] is unique to your school organization:
Example of an organization's custom login page:
-To locate your school organization's login page, go to https://launchpad.classlink.com. Search for your school's login page by entering the school name in the search bar. In addition, by clicking "Use My Location" and allowing the browser access to your location data, the closest schools to your location will be displayed.
-Check your school organization's home page for a link to your login page. A link to the ClassLink login page might be posted on the school district or school organizations main home page
-Input your username and password If signing in with Google, please log out of other active Google account sessions.
-If you do not know your username or password and are still receiving an "Invalid Username or Password" message, please contact your teacher, media specialist, or technology department as accounts are managed by the school organization.
What are my username and password?
Usernames and passwords are managed by school organizations. First, try to locate the ClassLink login page for your school organization. The school might have posted login guides on the top banner. Login guides might also be present on your school's home page. The guides might provide the expected username and password for teachers and students.
If you do not know your username or password, or still cannot log in, the next best option is to contact your school district's help desk for assistance.
My account is locked. What do I do?
An account gets locked after too many failed login attempts. Schools manage the teacher and student network accounts and can unlock accounts and reset the password if needed. Please contact your school to unlock your network (Active Directory) account and make sure to verify your username and password.
I'm getting "Access Denied" or "Account not connected" when trying to Sign in with Google or Microsoft. Why?
When clicking the Sign In With Google button in ClassLink, Google is signing in with an active Google account, a personal account that does not have access to ClassLink. Make sure to log out of Google. You may go to https://accounts.google.com/Logout to log out of Google. Then go back to your ClassLink login page to log back in. This time, you will be prompted to input your school-issued Google username and password.
The same issue occurs with Sign in with Microsoft. Make sure another Microsoft account is not currently logged in to the browser.
I'm getting "HTTP error 400, Request Header is too long". What do I do?
Clear your browser cookies and cache. Next close and reopen your browser and try logging back in.
I cannot log in with another ClassLink account. What do I do?
This is a common issue with the Safari browser. Install the Google Chrome browser. Use Incognito Mode for additional users.
My webcam isn't loading. Why?
Most modern web browsers support WebRTC, which supports easy access to a webcam from web page scripts. However, Safari (on Mac) does not support WebRTC. Install the Google Chrome browser on your Mac.
"There appears to be an issue with your network"
When this error message appears, there is an issue communicating with a server on the school network - not your home network/wifi or personal device. The ClassLink team will connect with the school organization's technology department to troubleshoot the issue and restore the system as quickly as possible - you may also contact your school organization's tech department for assistance. During this time, a pop-up message will be posted for additional information regarding the outage.
What is the username and password for an app I clicked on?
If you are prompted for a username and password after clicking an app and you are unaware of your username and password for that app, the best option is to contact your teacher or technology department. Accounts to apps are managed and provided by schools.
What is my Google Classroom or Teams Class Code?
Google Classroom classes are created and managed by the teacher. Please contact your teacher for the class code. If you are going to Classroom.google.com directly (outside of ClassLink) and it's trying to log in to a different account, go to https://accounts.google.com to check other active accounts, log out of Google then login with your school Google account.
The ClassLink LaunchPad Extension on Safari is disabled. What do I do?
After you install the ClassLink LaunchPad Extension for the Safari browser, go into the Safari Preferences menu and click on Extensions.
Enable the extension by clicking on the checkbox to the left. See the screenshot below.
I cannot find an application. How do I add it?
Applications are managed by your school district ClassLink administrators, usually the technology or the instructional department. Applications are sometimes unavailable during certain times of the year (summer or school breaks) for maintenance or other reasons.
I cannot access an application on my My Apps page.
Applications and the accounts associated with them in ClassLink are managed and made available by your school district's instructional technology team. If you have any questions or need further assistance, please contact your school district's technology help desk.
Updated: Dec 2020